Returns Policy

Return & Refund Policy

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If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. All the components must be complete and not damaged.
For the shipping ( Not received)

1. Delivery information: we suggest you contact local courier, we could not offer a refund or resend

2. Undelivered for the following situation:

(1) wrong address or phone number

(2) no-reply any email or call from the local courier

(3) refuse signing package

(4) refuse to pay tax

(5) refuse clearance

All fees caused by above should be afforded by the recipient Reminder: we suggest you buy insurance in case of loss or damage, then you can file a claim

For the PCB

1. The following is except warranty

(1) the USB Port loose or drop

(2) the Hot-Swap socket loose or drop

(3) the Diode loose or Drop

(4) make solder PCB to be Hot-swappabe

(5) the resistance capacity loose or drop

Reminder: All PCBs are tested well 3 times before shipped out

For Switches

All lubed and disassembled switches are except warranty

For Stabilizers

All Clipped and lubed stabs are except warranty

For keycaps

If there is something wrong with keycaps, please contact us within 7 days after you open the package,Do not accept return once the keycaps are used

For the case

(1) Anodized hanging points inside the case is a normal situation

(2) Please contact us if there is damage issue within 7 days after delivery

(3) Slight scrathes of the case and brass weight are normal situation

(4) Screw is stripped or twisted
Don’t like the product and want to return it.

According to our warranty policy, if it is not related to product quality problem, and the customer wants to return the product, the customer needs to request it within 7 days upon product/parcel arrival, and the customer needs to pay the return shipping cost, as we’re not able to request return shipping label from courier partner at the moment, the return cost need you to check with the courier of Postal service. Once we received the product in our warehouse, we will issue a refund for the product cost only (we will not cover the shipping cost from and to IDOBAO warehouse). You can email us at info@idobao.net and we can provide you with the address to our warehouse where you can return the product.

Order cancellations

If you have notified us of order cancellations, but the product has already been shipped out, you will have to reship the product back to us at your own expense in case you still do not want it. Once it goes out of our warehouse, we cannot cancel your order.

Refunds

Once we receive the keyboard, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund.


If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.


Damaged product
If you receive the product damaged, then we will cover the expenses of shipping it back to us as long as your warranty is not void. We can then send you a new product or issue you a refund. e expenses of shipping it back to us as long as your warranty is not void. We can then send you a new product or issue you a refund.